1. INTRODUCTION
This Privacy and Cookie Policy explains how Southern Counties Marble & Granite Ltd ("SCMG", "we", "us", "our") collects, uses and protects personal data when you use our website, contact us, or buy from us.
This is a general website privacy policy template and should be reviewed to ensure it matches your exact business processes.
2. INFORMATION WE COLLECT
We may collect and process the following categories of information:
- Identity and contact details, such as name, email address, telephone number and address.
- Project details, enquiry information and any documents or photos you submit.
- Order and transaction information, including billing and delivery details.
- Technical and usage information, such as IP address, browser type and on-site activity.
- Marketing preferences where you opt in to receive updates.
3. HOW WE USE INFORMATION
We use personal data to:
- Respond to enquiries and provide quotes.
- Supply products and services, including delivery and installation coordination.
- Process payments, manage orders and provide customer support.
- Improve website performance, user experience and service quality.
- Send marketing communications where you have given consent or where otherwise permitted by law.
- Meet legal, regulatory and accounting obligations.
4. LAWFUL BASIS
Under UK GDPR, we rely on one or more of the following lawful bases: performance of a contract, compliance with legal obligations, legitimate interests, and consent (for example, certain marketing or optional cookies).
7. DATA RETENTION
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including legal, tax, accounting and warranty requirements.
Retention periods may vary depending on the type of information and our legal obligations.
8. DATA SECURITY
We use appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse or disclosure. No method of online transmission is completely secure, but we take data security seriously and review controls regularly.
9. YOUR RIGHTS
Depending on your circumstances, you may have rights under data protection law, including the right to:
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of personal data in certain situations.
- Object to or restrict certain types of processing.
- Request transfer of data where applicable.
- Withdraw consent where processing is based on consent.
You may also lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.
10. INTERNATIONAL TRANSFERS
Where personal data is transferred outside the UK, we take steps to ensure an appropriate level of protection is in place, such as approved contractual safeguards.
11. CHANGES TO THIS POLICY
We may update this policy from time to time. Updates will be posted on this page with a revised effective date where appropriate.
12. CONTACT
For questions about this policy or to make a data request, please contact:
Southern Counties Marble & Granite Ltd
Evingar Ind Est, Ardglen Road, Whitchurch, RG28 7BB
Email: [email protected]
Telephone: 01256 892 309